Refund Policy

KoinoScript is a digital software-as-a-service product. Subscriptions are billed monthly in advance and provide access to features and usage credits during the billing period.

If you are not satisfied with KoinoScript, you may request a full refund within 7 days of your initial paid subscription, provided your usage during that period has been minimal (typical evaluation use only). Refunds for accounts that have consumed a significant share of plan limits may be declined or prorated at our discretion. This window is a placeholder — adjust before launch.

You may cancel your subscription at any time from the Billing area. Cancellation stops the next billing cycle; you keep access until the end of the current paid period. Cancelling does not by itself generate a refund for the period already paid.

Payments are processed by Paddle.com Market Limited acting as the merchant of record. Refunds, where granted, are issued back to the original payment method through Paddle. Invoices, tax receipts, and chargebacks are handled by Paddle on our behalf.

If a billing error, duplicate charge, or service outage materially affected your use, contact us and we will work in good faith to make it right, including issuing a refund or service credit where appropriate.

Email support@koinoscript.com from the address on your account with your invoice number and a brief reason for the request. We typically respond within 3 business days.

Questions about billing or refunds? Email support@koinoscript.com.