Refund Policy

KoinoScript is a digital software-as-a-service product. Subscriptions are billed monthly in advance and give access to features and a monthly allowance of KoinoScript Credits during the billing period.

You can ask for a refund within 14 days of the payment date (see section 7). Refunds go back to the original payment method through Stripe, our payment processor. Nothing in this policy limits rights you have under the law where you live, including rights that still apply after those 14 days.

Your payment history shows each refund and its status: pending, approved, or declined. The original payment stays listed as it was. When a purchase is refunded in full, the credits of that purchase you haven't used are removed from your balance; your balance never goes below zero, and bonus credits and your other purchases are kept. Pending refunds and disputes hold the affected credits, and verified refunds or lost disputes remove the corresponding allowance automatically. Credits already used, expired or removed for another refund are not recreated by a won dispute.

You can cancel at any time from the billing portal. Cancellation stops the next billing cycle, and you keep access until the end of the period you've paid for. Cancelling does not by itself refund the period already paid.

Plan switching is not available during the beta. To change plans, cancel at the end of the current paid period, then subscribe to your chosen plan after it ends.

KoinoScript is sold by Bareke Holdings LLC. Payments are processed by Stripe, and your receipt comes from Stripe on our behalf. Applicable sales tax is calculated at checkout and shown on your receipt. Refunds, where granted, go back to the original payment method through Stripe.

If a billing error, duplicate charge, or service outage materially affected your use, contact us and we will work in good faith to make it right, including a refund or service credit where appropriate.

Email hello@koinoscript.com from the address on your account, within 14 days of the payment date, with your invoice number and a brief reason for the request.